Q: Is it possible to get his with pork-free options? (Kosher)Asked by Marika C., April 2022
Hi Maika,
Great question! While we can't guarantee that our Standard or Large
subscription kits won't contain pork-based meats, many months no items will
be pork based, or perhaps just one of the meats.
Additionally, if you check out our website we offer a one-time gluten free
and a vegan box that would be perfect!
Let us know how else we can help!
- Ryan
Q: This is a gift and person will not be at house until 1/16. Can I order now for delivery then Asked by Margaret W., January 2023
Hi Margaret,
Thank you for reaching out to us and our apologies for the delay in our response!
Please note that when you place your order, you can choose the delivery date that suits you best. All you have to do is send us a message after placing your order. You can also include any special delivery instructions or notes during the checkout process to help us ensure that your gift is delivered smoothly. Let us know if you need help with anything else!
Q: Is it possible to get this gluten and soy free? if not, How much contains soy or gluten?Asked by Abbigail W., November 2022
Hi Abbigail!
Great question! We could customize your order to be gluten & soy-free. After placing your order, you could send us a message and we'll sort that out for you!
Best,
Joshua
Q: Do you ship to Canada?Asked by Stephanie B., July 2022
Hi Stephanie,
Thanks for writing in! We're currently unable to ship to Canada, but we hope to eventually ship across the border.
Okay, this company has solved a problem. We all love eating off charcuterie boards but hardly anyone knows how to make a really cool one you would see on Pinterest or Instagram. This company makes a kit that is all-in-one fool proof. So neat
Hi Donda,
Thanks for leaving an amazing review, and we agree! Making charcuterie boards is half the fun of it! We're glad you had a great time making (and eating) your Platterful board.
I purchased a six-month subscription as a Christmas gift for my son and daughter-in-law. They have very much enjoyed the monthly boxes, including the unique products that wouldn't have tried otherwise. My daughter-in-law said the products are amazing and they have been doing a charcuterie night for dinner every month. The most recent box was delayed by the shipping company, which made it inedible. Platterful quickly responded when I contacted them, and they have already scheduled a new box to be shipped tomorrow. Things happen, so it is impressive to see how quickly they are making it right. I highly recommend, especially if you are looking for a unique gift.
I would’ve never chosen some of the products on this particular board for this month, and actually love them.
Hi Lenora,
We appreciate your feedback! It gives us much pleasure to know that you love the products we put in our boxes. We make sure to include top quality products and items that complement each other! Please look forward to our next one. Thanks again!
products were top notch
love the display idea card
Hi Mary,
Thanks for leaving a review! We're blown away by your kind words. We put a lot of time in curating our boxes so hearing that you love the items in your box means a lot to us. Hope you love your next box too!
I had too many special requests/dietary restrictions that weren’t fair to ask of them. They were completely honest with me and apologized for not being able to accommodate such restrictions AND quickly granted a full refund. Customer service alone earns them a well deserved 5 starts all round. I won’t hesitate to try them again in the future and can confidently recommend this box. Thank you, Platterful.
Hi Elizabeth,
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thanks again and we hope to serve you again in the future!
Nice selection of assorted cheeses, including soft, hard and spreadable options. Additional items I don't usually think of like olives, honey, and fig spread. Fun to have small bowls and spreaders included.
Hi Cassandra,
Thank you for leaving a review. We're delighted to hear that you love the items we included in your box! Honey and fig spread is great to add on your cheese and meats!
This is an amazing box! I got it for my mom for Christmas- she said the food was spectacular. We were missing the soppressata, but I contacted Platterful and got it resolved within days. Plenty of items of great quality, more than worth the price :)
Hi Jovanna,
Thank you so much for the positive review. We're happy that you're satisfied with our service. Hope to serve you again in the future!
Ice packs melted cheese and meat was hot put it in fridge hope it’s still good
Hi Laura,
Thank you for letting us know about this. Your feedback helps us do better. We ship all of our packages with extreme care. Unfortunately sometimes the carriers take longer to deliver which is out of our control.
It was an uncommon instance and we’ll do better in the future!
This crate was really not what I was hoping for. I loved the first box. I’m not a big fan of sweets and this had some, to me, very strange sweet, soggy cheese and very unappealing cranberry chips. I tried putting the cheese (or spread) on the chips. It softened the chips enough so I could chew them, but it was still not enjoyable. I ended up throwing them away. These boxes are way too expensive for me to be happy tossing a major portion of the contents. I much prefer savory products. I do, however like the dark chocolate bars, but prefer them with nuts.
Hi Sharyn,
Thanks so much for your feedback here! We do our best to curate our kits to appeal to as many individuals as possible but unfortunately everyone has different tastes. The sweet cheese that you didn't enjoy is a favorite product of many of our customers! The great thing about our subscription is that we offer new products every month so if you don't particularly enjoy a couple of products one month then next month it's entirely new products! Just like you said, you loved for your first box :)
Thanks again for the feedback, we hope we can knock your socks (or tastebuds?) off with this next box!
I am still dreaming about the Horseradish Mustard in the first box. I loved the Perfect Bite, a pairing I wouldn't think to put together. The value of this box is unbeatable, it was a great snacking lunch for a few days after the initial board for 2 people! 12/10 recommend.
The Horseradish Mustard is my favorite too! Thanks for the kind words, Shannon.
- Ryan
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