Q: Is your box vegetarian?Asked by Marilee K., August 2019
Hi Marilee,
Thanks for reaching out! We are big fans of a Vegan diet, but the Sugar Smart Box is not always vegan, our main focus is on sugar content.
Thanks again,
Sugar Smart Box
Q: Are you able to request that you also get nut free items?Asked by Leta M., October 2021
Hi Leta,
Thank you for reaching out. Unfortunately, we are not able to screen for nut free items, we are focused on sourcing items under 5 grams of sugar per serving. Many of our items are nut free, but not all.
Thanks again,
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Q: Do you ship to CanadaAsked by Jennifer F., October 2020
Hi Jennifer,
Thanks for reaching out! Unfortunately the shipping rates are prohibitive and it just makes the cost to high. Sorry.
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Q: Are your boxes Gluten Free?Asked by Kevin W., June 2020
Hi Kevin,
Thanks for reaching out, 90% of our snacks are gluten free, every now and then a protein bar or chip may have gluten present, but we try to avoid it as much as possible.
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only received one box never the others cancelled it and didn't receive my money back
Never heard from them after i sent them a message
I ordered 3 before Christmas and only ever go 1 box in February. I found out in January that there were product delays, ok sure, understandable. Then after the box arrived in February there was no additional boxes sent. Followed up in March when I was charged for another 3 boxes as a renewal, even though I still hadn't received 2 boxes from my last order. Spoke to the seller again to cancel the renewal and was assured the other boxes would still be sent. That never happened. Ultimately paid $90 for 1 box of snacks and lied to family reassuring them that their other gift boxes were on the way.
I really wish I'd seen this page before giving them my money. Unfortunately, I had the same experience as most on here - only received 1 of 3 boxes from initial subscription, then they renewed me after I asked not to be renewed. After one response from them saying they'd refund money and send other 2 boxes, they've ghosted me for close to a month. So, definitely avoid as it appears to be a SCAM.
I only received one out of the three boxes I paid for. I purchased a 3 month subscription directly from their website in December of 2022 and it is now May of 2023 and I still have not received anything. I emailed them in April with no response, they have no phone number listed on their website, and I even tried Facebook messaging them with no response. I would much rather resolve the problem with the company than write a review but I have been unable to reach them.
If they would ever ship their boxes! We ordered back in December as a gift! One box was shipped, 1! and for that 1 to be shipped I had to contact them! BEYOND IRRITATED!!!
I believe this is a scam. I received only 1 of my 3 month subscription. The box I did receive was very small. Not a lot of snacks. They were good, just not worth 26$ per box. I reached out first about not receiving the rest of my order and was told there was a family emergency and they were working on the backed up orders. Mine would be on the way in a week. Needless to say, I'm still waiting 2 MORE months later. It would be cheaper and faster to order snacks you like from wherever and make your own snack box.
worst service ever. I might even contact BBB and I am working with my credit card company to get fully refunded. My mother-in-law only received 1 box. I reached out several times and nothing. This is a scam
DO NOT order this box. I decided to try the three month subscription out, and the first box was ok, but nothing extraordinary so I immediately reached out to ask that they please do not renew. I was assured that after my three boxes it would be canceled. After receiving JUST TWO boxes, I received a notice that my subscription would be renewed and again reached out to say PLEASE DO NOT RENEW. I was assured that it "would be taken care of". I just woke up to a CHARGE on my account for three more months (mind you, I have only received two in the first place, not that I want any more crap from them anyway) and a message that "my box is being prepared". WTF? Terrible customer service.
Hi Sarah,
Thank you for your initial order and feedback. I do show your subscription has been cancelled and you received an immediate refund of the incorrect charge. Please let us know if that did not come through for you so we can get it corrected.
Kind regards,
Sugar Smart Box
Ordered a 6 month subscription, never knew at what point during the month the box would be shipped. Usually it was between the end of first week to the middle of the 2nd week, once was the 3rd week of the month and I was just notified july's box label is being created today July 30th. Good assortment for the most part, just never know when it will be mailed.
Hi Connie,
Thank you for your feedback and we're glad you enjoyed the snacks. We did have several issues with suppliers and some delays during your subscription period, we're striving to get caught up and make sure everything goes out in a timely manner.
Kind regards,
Sugar Smart Box
Never received my box
Our March box featured an assortment of snacks, the crisps are perfect for enjoying your favorite salsa or dip, the keto bars and smart cake satisfy any sweet tooth and for those needing a salty snack while binging on Netflix, the Roasted Edamame and sunflower seeds will do the trick.
Our April box is a true sampler of Sugar Smart snacks, ever tried roasted pumpkin seeds with sea salt? Or made a low sugar cake in a coffee mug? Did you know baked Chickpeas can satisfy the need for an anytime snack? All of these questions are answered this month!
Our October box features Max Mallow and Fava Licious, a perfect blend of sweet and savory to satisfy yourself as teh days get shorter and the evenings get cooler!
Our November box features the taste of caramel and almond, with a little cheese flavor to boot... you'll be thankful this holiday season you chose Sugar Smart Box!
January 2023
December 2022
January 2022
January 2022
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